247 Creative offer technical and creative support to cover any issues that affect the day to day running of the website after launch. This includes but is not limited to; changes to content layout and display, formatting and uploading of image and text content, small changes to functionality and help with plugin configuration. This also includes help with hosting and email issues including server configuration.
While we are always happy to carry out ad hoc support tasks, these will be completed as developers and support staff become available. Usually within 48-72 hours. By contracting one of our support packages, your support requests will be prioritised and where possible turned around within 24 hours, depending on urgency and when the request is submitted.
Support packages
247 Creative offer 3 tiers of Support packages to suit your requirements:
Ad hoc requests:
Our rate is £70.00 per hour + VAT.
NB. (There is a one hour minimum charge for ALL support requests)
Work requested outside normal working hours will be billed at £105.00 per hour + VAT.
Support Bundles:
These are purchased in advance and used until exhausted. They are valid for 12 months from the date of purchase.
This includes but is not limited to; site management, updating WordPress and all plugins, fixing security issues, support with site functionality, minor changes to the site design and changes to functionality and reviewing site performance.
In the case of eCommerce sites, carrying out (where installed) Woo-Commerce plug-in updates as and when these are released and testing of all updates implemented to ensure compatibility with other site functions.
5 hours: £333.00 + VAT
10 Hours: £625.00 + VAT
20 hours: £1175.00 + VAT
Monthly retainer
This includes but is not limited to; site management, updating WordPress and all plugins, fixing security issues, support with site functionality, minor changes to the site design and changes to functionality and reviewing site performance.
In the case of eCommerce sites, carrying out (where installed) Woo-Commerce plug-in updates as and when these are released and testing of all updates implemented to ensure compatibility with other site functions.
4 hours per year: WordPress updates and maintenance ONLY .
Billed annually in advance; £280.00 + VAT pa.
1 hour per month:
Billed monthly in advance; £70.00 + VAT pcm
Billed annually in advance; £800.00 + VAT pa. (5% discount)
4 hours per month:
Billed monthly in advance; £275.00 + VAT pcm
Billed annually in advance: £2800.00 + VAT pa. (15% discount)
1 day per month:
Billed monthly in advance; £500.00 + VAT pa.
NB.All retainer contracts are for a minimum of 12 months. Unused hours can be rolled over to the next month during the 12 month billing period after which, they expire.
Once a package is contracted, any discrete work that requires more than the contracted hours will be billed at a special contractual rate of £49.00 + VAT per hour.
Hours contracted either as bundles or Monthly retainer are subtracted and billed in 15 minute blocks.
Support tasks that involve substantially more than 4 hours work in a 30 day period will be deemed to be enhancements and quoted under our usual terms of business. For more information on our upgrade and management service and support packages, please contact us directly at hello@247creative.co.uk